Return eligibility and timeframes vary by retailer. Returns can only be processed if the retailer accepts the return and issues a refund according to their return policy.
The return process depends on how your order was placed:
- Shopping Assistant Orders: Items must first be returned to the IZI1 warehouse. Once the items are received and inspected, we will process your refund if the retailer approves the return and issues a refund. We offer refunds only and do not provide exchanges.
- Direct Retailer Orders: If you made the purchase directly from the retailer, you must obtain return authorization and instructions from the retailer. We can help arrange shipping back to the retailer, but any refund is subject to the retailer's return policy and is processed directly by the retailer.
For both order types, customers are responsible for return shipping costs from their destination country and can purchase a return label through IZI1. Service fees and shipping charges are non-refundable. To start a return, visit My Packages, select the package you'd like to return, click Return, and follow the steps.